Customer Service
A career built around people. Join a team that helps keep Greater Manchester moving by supporting customers across one of the UK’s largest light rail networks. You’ll be out on the network, meeting new people every day, providing advice, resolving problems and helping customers travel with confidence.
It’s a varied and rewarding role that puts you at the centre of the action, from everyday journeys to some of the region’s biggest events. Working alongside a friendly and supportive team, you’ll have opportunities to learn, develop and build a career while making a real difference to the customers and communities we serve.
Meet Heidy – Customer Service Representative
I help to ensure that our trams and platforms are safe for our passengers, we support our tram drivers by being an extra pair of eyes out on the network, keeping a look out for anything that may cause disruption. The thing I enjoy most about my role is the amount of different people that you meet every day, as well as working as part of a great team.
Meet Claire – CSR Supervisor
I’m proud to represent Metrolink, my role as it protects the revenue and I provide reassurance around customer and employee safety. We also help deliver hundreds of events across the city helping people get to and from their destinations in the safest way possible.
What about training?
Working alongside a friendly and supportive team, you’ll have opportunities to learn, develop and build a career while making a real difference to the customers and communities we serve.
So, what Customer roles do we offer?
We offer a range of Customer Service roles, all focused on delivering a great experience for our customers. Together, these roles play a vital part in supporting our customers, responding to challenges and helping deliver the service that millions of journeys rely on each year.
Customer Service Representative (CSRs)
Our CSRs are the face of Metrolink on the network. They support customers with their journeys, provide information and reassurance, check tickets and help protect revenue, all while delivering excellent customer service.
CSR Supervisor
Our Supervisors lead and support teams of CSRs across the network. They provide guidance in the field, coordinate resources and work closely with the Network Operations Centre to help ensure our customers receive the support they need.
Customer Operations Manager
Our Customer Operations Managers are responsible for leading, developing and supporting Customer Service teams. They help create a positive and inclusive working environment while ensuring we deliver a safe, reliable and high-quality experience for our customers every day.
Apply Online
Think you have what it takes to keep Greater Manchester moving? We’re looking for talented people who want to make a difference and be part of a team that keeps our city region connected.